Shipping Policy
Last Updated: [DATE]
At Plumbox, we aim to deliver your orders safely and conveniently across India through trusted courier delivery services.
1. Delivery Areas
We currently provide free courier delivery across India.
Delivery availability may depend on the serviceability of the delivery address and the courier partner.
2. Free Delivery
Plumbox offers free delivery across India.
There are no additional shipping charges for eligible orders placed through our website.
The cost of shipping is included in our product pricing.
3. Order Processing
Orders are processed after successful confirmation of your online payment.
Orders are generally processed within 1–2 business days.
Orders placed on weekends or public holidays may be processed on the next business day.
4. Delivery Time
Estimated delivery time is approximately 3–7 business days after the order has been dispatched.
Delivery times may vary depending on:
- Delivery location
- Courier service availability
- Public holidays
- Weather conditions
- Unexpected logistical delays
- Other circumstances beyond our control
The delivery estimate is therefore only an indication and is not a guaranteed delivery date.
5. Courier Delivery
Orders are shipped through courier partners selected by Plumbox.
Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.
6. Order Tracking
If tracking information is available, you can use the tracking details provided by us or the courier partner to check your shipment status.
If you have any questions about your delivery, please contact us with your order number.
7. Delayed Deliveries
We work with our courier partners to deliver orders as quickly as possible. However, delays may sometimes occur due to circumstances beyond our control.
If your order is significantly delayed, please contact us with your order number and we will assist you in checking the delivery status.
8. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/Flat number
- Street/Area
- City
- State
- PIN code
- Contact number
Plumbox will not be responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.
If an order needs to be reshipped because of an incorrect address or failed delivery caused by incorrect information, additional shipping charges may apply.
9. Failed Delivery
If the courier partner is unable to deliver an order because the customer is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the courier may attempt redelivery or return the package to us.
Please ensure that someone is available to receive the package at the provided delivery address.
10. Damaged Packages
If your package appears damaged at the time of delivery, please take photographs or video of the package before opening it, if possible.
If the product inside is damaged, defective, or incorrect, please contact us as soon as possible with your order details and supporting photographs/videos.
Please refer to our Return & Refund Policy for more information.
11. Changes to Shipping Address
If you need to change your delivery address after placing an order, please contact us as soon as possible.
We may be unable to change the address once the order has been processed or shipped.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us through our Contact Us page.
Please provide your order number when contacting us about an existing order.
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