Last Updated: 09/08/2026

At Plumbox, we care about the safety and quality of the baby and kids products we provide to our customers.

Because of the nature of these products and hygiene considerations, we do not accept returns or exchanges for products that have been delivered correctly and are in accordance with the order placed by the customer.

No Returns

All products purchased through Plumbox are non-returnable unless the product received is:

• Damaged during delivery
• Defective
• Different from the product ordered
• Missing an item that was included in the order

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• Details of the issue
• Clear photographs of the product
• Clear photographs of the outer packaging
• Video evidence, if available

Our team will review the information and determine the appropriate resolution.

Depending on the situation, we may offer a replacement, refund, or another appropriate solution.

Refunds

If a refund is approved, the refund will be processed through the applicable payment method or payment gateway, subject to the applicable processing timelines.

The time taken for the refund to appear in your account may depend on your bank or payment service provider.

Important

Please inspect your package when you receive it. If the package appears damaged or the product is incorrect, contact us promptly and keep the original packaging and product until the issue has been reviewed.

Contact Us

For any questions regarding returns or refunds, please contact us through our Contact Us page and provide your order number.

Plumbox reserves the right to review each case individually and determine the appropriate resolution in accordance with applicable laws and regulations.