Terms & Conditions
Last Updated: 09/08/2026
Welcome to Plumbox.in. These Terms & Conditions govern your use of the Plumbox website and your purchase of products through our website.
By accessing or using plumbox.in, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.
1. About Plumbox
Plumbox is an online store offering baby and kids products, gift hampers, toys, baby care products, and related items.
Throughout these Terms & Conditions, “Plumbox”, “we”, “us”, and “our” refer to Plumbox.in.
“You” and “customer” refer to any person who accesses our website or purchases products from us.
2. Use of Our Website
By using our website, you agree that:
- You will provide accurate and complete information when placing an order.
- You will use the website only for lawful purposes.
- You will not attempt to misuse, damage, disrupt, or gain unauthorized access to our website.
- You will not use our website for fraudulent or unauthorized activities.
We reserve the right to restrict or terminate access to the website if we reasonably believe that these Terms & Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate.
However:
- Product colours may appear slightly different depending on your device or screen.
- Product packaging may vary from the images shown.
- Manufacturers may change packaging, designs, or product specifications without prior notice.
- Product availability may change without notice.
We reserve the right to correct errors or update product information whenever necessary.
4. Product Availability
All products displayed on our website are subject to availability.
If a product becomes unavailable after you place an order, we may contact you regarding the order and provide an appropriate resolution, which may include cancellation and refund of the unavailable item.
5. Prices
All product prices displayed on Plumbox.in are subject to change without prior notice.
We make reasonable efforts to ensure that prices are displayed correctly. However, if an obvious pricing error occurs, we reserve the right to correct the error and contact the customer regarding the order.
6. Orders
When you place an order through Plumbox.in, you are making a request to purchase the selected products.
An order is subject to acceptance and availability.
We reserve the right to cancel or refuse an order in certain circumstances, including:
- Product availability issues
- Incorrect pricing or product information
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Delivery serviceability issues
- Other circumstances that prevent us from fulfilling the order
If an order is cancelled after payment has been successfully received, an applicable refund will be processed.
7. Payment
Plumbox currently accepts online payments only.
Cash on Delivery (COD) is not available.
Payments are processed through third-party payment gateway providers. By making a payment, you agree to comply with the applicable terms and conditions of the payment service provider.
Plumbox does not intentionally store complete card details or payment credentials on its website.
8. Shipping and Delivery
Plumbox currently provides free courier delivery across India for eligible orders.
Orders are generally processed within 1–2 business days, and estimated delivery is approximately 3–7 business days after dispatch.
Delivery times are estimates and may vary depending on the destination, courier service, weather, public holidays, and other circumstances beyond our control.
For complete information, please refer to our Shipping Policy.
9. Customer Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
This includes:
- Full name
- Complete delivery address
- City
- State
- PIN code
- Valid mobile number
Plumbox is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
10. Returns and Exchanges
Due to the nature and hygiene considerations of baby and kids products, Plumbox does not accept returns or exchanges for products that have been correctly delivered according to the customer’s order.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and supporting photographs/videos.
For complete information, please refer to our Return & Refund Policy.
11. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests can only be considered if the order has not already been processed or shipped.
Once an order has been processed or dispatched, cancellation may not be possible.
12. Refunds
If a refund is approved by Plumbox, it will be processed through the applicable payment method or payment gateway, subject to the processing timelines of the relevant payment provider.
For more information, please refer to our Return & Refund Policy.
13. Promotions and Discounts
From time to time, Plumbox may offer discounts, promotions, coupons, or special offers.
Promotional offers may have specific terms and conditions, including expiry dates, product restrictions, or minimum purchase requirements.
Plumbox reserves the right to modify or cancel promotional offers without prior notice, subject to applicable law.
14. Intellectual Property
All content available on Plumbox.in, including but not limited to:
- Logos
- Brand name
- Product images
- Website design
- Text
- Graphics
- Icons
- Product descriptions
- Other website content
is owned by or licensed to Plumbox, unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, or use our website content for commercial purposes without our prior written permission.
15. Third-Party Services
Our website may use third-party services, including payment gateways, courier services, hosting providers, analytics services, and other technology providers.
We are not responsible for the independent policies, availability, or actions of third-party service providers.
Your use of third-party services may also be subject to their own terms and policies.
16. Website Availability
We aim to keep Plumbox.in available and functioning properly. However, we cannot guarantee that the website will always be available, uninterrupted, secure, or error-free.
The website may occasionally be unavailable due to maintenance, technical problems, updates, or circumstances beyond our control.
17. Limitation of Liability
To the extent permitted by applicable law, Plumbox will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including courier delays, technical failures, internet interruptions, natural events, or other unforeseen circumstances.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
18. Personal Information
Your use of our website and the information you provide to us are also subject to our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your information.
19. Changes to These Terms
Plumbox reserves the right to update or modify these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of the website after changes are posted means that you accept the updated Terms & Conditions.
20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms & Conditions or your use of Plumbox.in shall be subject to the jurisdiction of the appropriate courts in India.
21. Contact Us
If you have any questions about these Terms & Conditions, please contact us through our Contact Us page.
Website: plumbox.in
Thank you for choosing Plumbox. ❤️